Privacy Policy

Our company details:

• Name: Aeelo Ltd
• Company Number: 12786557
• Registered in England and Wales
• Office Address:
  35 The Causeway, Potters Bar, Hertfordshire, EN6 5HD
• E-mail: [email protected]

The type of personal information we collect:

• Name
• Address
• Email
• Phone Number

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Processing your order
• Support

We may share this information with:

• Stripe - to process your payment.
• Royal Mail - to send your items.
• Trustpilot - to request a review to help us improve our products or services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• We have a legitimate interest, to run, grow and develop our business.

How we store your personal information:

When you make a purchase, your personal details (such as name, email, and address) are processed securely by third-party services, including Stripe for payments and Royal Mail for delivery. We do not store any of your personal or payment information on our site. All data is handled by these services in accordance with their privacy policies.

Your data protection rights:

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.